FREQUENTLY ASKED QUESTIONS
Yes, you can expect to receive the same product you see in the picture on our website. We take great care to ensure that the images accurately represent our skincare products. However, please keep in mind that there may be slight variations in packaging due to updates or improvements. Rest assured, the quality and formulation of the product will always meet our high standards. If you ever receive a product that significantly deviates from what you saw in the picture, please don't hesitate to contact our customer support team for assistance. Your satisfaction is our priority.
To view your sales receipt, you can follow these steps:
1. **Online Account:** If you created an account during your purchase, log in to your account on our website. In your account dashboard, there should be a section for "Order History" or "My Orders." Here, you will find a list of your past orders, including access to receipts for each.
2. **Email Confirmation:** We also send an email confirmation of your order to the email address you provided during the purchase. You can search your inbox for this email, which typically contains a summary of your order and a link to view or download the receipt.
3. **Contact Customer Support:** If you can't find your receipt through the above methods, please reach out to our customer support team. They can assist in providing you with a copy of your sales receipt.
We strive to make the process of accessing your sales receipt as convenient as possible to ensure you have the necessary documentation for your records.
Returning an item is a straightforward process. Here are the steps to return a product:
1. **Review Return Policy:** First, please review our return policy on our website to ensure your item is eligible for return. Pay attention to any time limits or specific conditions.
2. **Contact Customer Support:** Get in touch with our customer support team. You can do this by phone, email, or through the contact form on our website. Provide them with your order number, the reason for the return, and any relevant details.
3. **Receive Return Instructions:** Our customer support team will guide you through the return process. They will provide you with instructions on where to send the item and any necessary return authorization or labels.
4. **Pack the Item:** Carefully pack the item in its original packaging, if possible, and include any accessories, labels, or documents that came with it.
5. **Ship the Item:** Follow the provided instructions to ship the item back to the specified address. Make sure to use a trackable and insured shipping method to ensure your item reaches us safely.
6. **Receive Refund or Exchange:** Once we receive the returned item and verify its condition, we will process your refund or exchange as per our return policy. You'll be notified of the status of your return.
Please note that return shipping costs may be the responsibility of the customer, and any restocking fees, if applicable, will also be outlined in our return policy. If you have any questions or concerns during the process, don't hesitate to reach out to our customer support for assistance. Your satisfaction is important to us, and we aim to make the return process as hassle-free as possible.
Yes, we regularly update our inventory to restock items that are indicated as "out of stock." We strive to maintain a steady supply of our most popular products to ensure that our customers have access to the skincare items they love. However, the restocking timeline may vary depending on product availability, manufacturing processes, and demand.
If you're interested in a specific product that's currently out of stock, we recommend signing up for product alerts or notifications on our website. This way, you'll be among the first to know when the item is back in stock. Additionally, you can always reach out to our customer support team for information on restocking timelines or alternative product recommendations if the item you're looking for is temporarily unavailable. Your satisfaction is important to us, and we appreciate your patience as we work to replenish our inventory.